CustomerCareService
The following operations are supported. For a formal definition, please review the Service Description.
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AccountInquiry
Returns customer information via a lookup to CSS based on either account or phone number -
AddCustomer
Add New Customer -
CancelAccountPayment
Cancel an account payment -
CancelOutageMessages
Cancels an outage message -
ConnectElectricService
Connect Electric Service -
CreateBudgetBill
Adds account to Budget Bill -
CreateBusiness
Creates new business -
CreateCallLog
Create Call Log -
CreateFlatBill
Adds account to Flat Bill -
CreateLightingOutageMessage
Creates a lighting outage message -
CreateNonServiceAccount
Creates Non Service Account -
CreateOutageMessage
Creates an outage message -
CreateSpecialAgreement
Creates Special Agreement -
CreateWorkFlowManager
Create Workflow Manager (WFM) -
DisconnectElectricService
Disconnect Electric Service -
DisconnectService
Disconnect Service -
ExecuteAccountPayment
Processes customer payments -
GetAccountBalance
Get Account Balance -
GetActivityStatement
Gets Activity Statement by Account -
GetBillDelivery
Get Bill Delivery -
GetBillDetails
Get Bill Details -
GetBillExtender
Get Bill Extender -
GetBillHistory
Returns bill history -
GetBillPrograms
Returns bill programs -
GetBillRatesInfo
Returns Budget Bill Comparison -
GetBillUsageHistory
Returns bill usage history -
GetBillingAndPayments
Get Billing and Payments -
GetBudgetBillComparison
Returns Budget Bill Comparison -
GetBudgetBillInfo
Returns Budget Bill Info -
GetBudgetBillStatus
Returns Budget Bill Status -
GetBuildingInfo
Get Building Info Service -
GetBusinessTerms
Returns Business Terms -
GetBusinesses
Returns Businesses -
GetCallLog
Get Call Log -
GetCollectionActivityByAccount
Gets Collection Activity by Account -
GetCollectionActivityByCustomer
Get Collection Activity by Customer -
GetContractAgreements
Returns Contract Agreements -
GetContractsInfo
Get Contracts Info -
GetCustomer
Retrieves Customer Information -
GetCustomerAccounts
Get Customer Accounts -
GetCustomerData
Get Customer Data -
GetCustomerOtherInfo
Retrieves Customer Other Information -
GetDebitActivity
Gets Debit Activity -
GetDefaultRate
Get Default Rate -
GetDepositActivity
Gets Deposit Activity -
GetDepositAltInfo
Get Deposit Alt Info -
GetDepositAlternative
Get Deposit Alternative -
GetDepositDetail
Gets Deposit Information -
GetDepositProgram
Gets Deposit Program -
GetDiscConnElectricSvc
Get Disc Conn Electric Svc -
GetDuplicateBill
Get Duplicate Bill -
GetFinancialActivity
Gets Financial Activity Information -
GetFlatBillStatus
Returns Flat Bill Status -
GetInvestigationOrder
Get Investigation Order -
GetLandlordInfo
Get Landlord Info -
GetLightingOrder
Get Lighting Order -
GetMeterRoute
Get Meter Route -
GetObligation
Get Obligation -
GetPaperlessBillingInfo
Returns customer information via a lookup to CSS based on either account or phone number -
GetPaymentApplicationDetail
Returns payment application detail -
GetPaymentArrangement
Get Payment Arrangement -
GetPaymentHistory
Returns payment history -
GetPremise
Get Premise -
GetPremiseMeters
Get Premise Meters -
GetPremiseType
Get Premise Type -
GetPrepayFinancialInfo
Gets Prepay Financial Information -
GetRenewableEnergy
Returns renewable energy information -
GetServiceAndMeters
Get Service And Meters -
GetServiceOrder
Get Service Order -
GetSpecialAgreementOptions
Gets Special Agreement Options -
GetTaxInfo
Get Tax Info -
GetTransferHistory
Get Transfer History -
GetUnpaidBill
Get Customer's Unpaid Bills -
GetUpdateAllowed
Get Update Allowed -
IssueDuplicateBill
Issue Duplicate Bill -
MaintainObligation
Maintain Obligation -
ProcessCustomerPayment
Process customer payments -
RefundDepositCredit
Refunds a Deposit Credit -
RetrieveAccountInquiry
Returns customer information via a lookup to CSS based on either account or phone number -
RetrieveOutage
Inquire on Account Outage -
RunCredit
Run Credit Score for Customer -
SearchAccount
Search Account -
UpdateBillExtender
Update Bill Extender -
UpdateBillRates
Adds account to Flat Bill -
UpdateBudgetBillInfo
Updates Budget Bill Information -
UpdateBuildingInfo
Update Building Info -
UpdateBusiness
Updates existing business -
UpdateContractsInfo
UpdateContractsInfo -
UpdateCustomer
Update Existing Customer -
UpdateCustomerBillDeliveryPreference
Updates Customer's Bill Delivery Preference -
UpdateCustomerContacts
Update Customer Contacts -
UpdateCustomerCreditStatus
Updates Customer's Credit Status -
UpdateCustomerPIN
Update Customer's PIN -
UpdateDeposit
Updates a Deposit -
UpdateDepositAlternative
Updates a Deposit Alternative -
UpdateGPCLead
Updates GPC Lead -
UpdateGPCOpportunity
Updates GPC Opportunity -
UpdateInvestigationOrder
Update Investigation Order -
UpdateLightingOrder
Update Lighting Order -
UpdatePaymentArrangement
Update Payment Arrangement -
UpdateServiceOrder
Update Service Order -
ValidateCustomerName
Validates Customer Name Information -
ValidateMeterRate
Validate Meter Rates -
VerifyCustomerPIN
Verify Customer's PIN -
VoidCustomerPayment
Void customer payments -
VoidServiceOrder
Void Service Order