CustomerCareService Web Service

CustomerCareService

Click here for a complete list of operations.

AccountInquiry

Returns customer information via a lookup to CSS based on either account or phone number

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /webservices/CustomerCareService.asmx HTTP/1.1
Host: ua-custsvc-ihub.southerncompany.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://ws.southernco.com/CustSvc-iHub/AccountInquiry"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <ScCredentials xmlns="http://ws.southernco.com/CustSvc-iHub">
      <DirectUserNameToken>
        <BinarySecurityToken>
          <ID>string</ID>
        </BinarySecurityToken>
      </DirectUserNameToken>
      <OriginatingUserNameToken>
        <BinarySecurityToken>
          <ID>string</ID>
        </BinarySecurityToken>
      </OriginatingUserNameToken>
      <Created>string</Created>
    </ScCredentials>
  </soap:Header>
  <soap:Body>
    <AccountInquiry xmlns="http://ws.southernco.com/CustSvc-iHub">
      <lookupInfo>
        <BaseRequest xmlns="">
          <UserId>string</UserId>
          <MessageDateTime>dateTime</MessageDateTime>
          <MessageId>string</MessageId>
          <NameValue>
            <Name>string</Name>
            <Value>string</Value>
          </NameValue>
          <NameValue>
            <Name>string</Name>
            <Value>string</Value>
          </NameValue>
        </BaseRequest>
        <TransactionCode xmlns="">string</TransactionCode>
        <AccountNumber xmlns="">string</AccountNumber>
        <PhoneNumber xmlns="">string</PhoneNumber>
        <StreetNumber xmlns="">int</StreetNumber>
        <CompanyCode xmlns="">string</CompanyCode>
        <CashierId xmlns="">string</CashierId>
        <FunctionId xmlns="">string</FunctionId>
        <BarCode xmlns="">string</BarCode>
        <PremiseNumber xmlns="">string</PremiseNumber>
        <CustomerNumber xmlns="">string</CustomerNumber>
        <EmailAddress xmlns="">string</EmailAddress>
        <SID xmlns="">string</SID>
      </lookupInfo>
    </AccountInquiry>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <ScCredentials xmlns="http://ws.southernco.com/CustSvc-iHub">
      <DirectUserNameToken>
        <BinarySecurityToken>
          <ID>string</ID>
        </BinarySecurityToken>
      </DirectUserNameToken>
      <OriginatingUserNameToken>
        <BinarySecurityToken>
          <ID>string</ID>
        </BinarySecurityToken>
      </OriginatingUserNameToken>
      <Created>string</Created>
    </ScCredentials>
  </soap:Header>
  <soap:Body>
    <AccountInquiryResponse xmlns="http://ws.southernco.com/CustSvc-iHub">
      <AccountInquiryResult>
        <BaseResponse xmlns="">
          <MessageDateTime>dateTime</MessageDateTime>
          <ResponseCode>string</ResponseCode>
          <ResponseDescription>string</ResponseDescription>
          <ErrorData>
            <ErrorCode>string</ErrorCode>
            <ErrorDescription>string</ErrorDescription>
            <NativeErrorDetail>string</NativeErrorDetail>
          </ErrorData>
        </BaseResponse>
        <Memo xmlns="">string</Memo>
        <Accounts xmlns="">
          <AccountNumber>string</AccountNumber>
          <OldAccountNumber>string</OldAccountNumber>
          <Status>
            <Code>string</Code>
            <Description>string</Description>
          </Status>
          <AccountStatus>string</AccountStatus>
          <AccountTransferFlag>string</AccountTransferFlag>
          <NAICSCode>string</NAICSCode>
          <Type>
            <Code>string</Code>
            <Description>string</Description>
          </Type>
          <AccountType>string</AccountType>
          <CriticalAccountCode>string</CriticalAccountCode>
          <CriticalAccountReason>string</CriticalAccountReason>
          <EstablishedDate>date</EstablishedDate>
          <TerminatedDate>date</TerminatedDate>
          <PrimaryContact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </PrimaryContact>
          <ServiceAddress>
            <AddressType>string</AddressType>
            <AddressKey>string</AddressKey>
            <AddressLineCode>string</AddressLineCode>
            <PreStreetDirection>string</PreStreetDirection>
            <AddressLine1>string</AddressLine1>
            <AddressLine2>string</AddressLine2>
            <AddressLine3>string</AddressLine3>
            <AddressLine4>string</AddressLine4>
            <AddressCompressed>string</AddressCompressed>
            <StreetType>string</StreetType>
            <PostStreetDirection>string</PostStreetDirection>
            <City>string</City>
            <State>string</State>
            <Zip>string</Zip>
            <CountryCode>string</CountryCode>
            <CountyCode>string</CountyCode>
            <CountyName>string</CountyName>
            <RuralOrUrbanCode>string</RuralOrUrbanCode>
            <AddressStatusCode>string</AddressStatusCode>
            <StartDate>date</StartDate>
            <EndDate>date</EndDate>
            <Notes>string</Notes>
          </ServiceAddress>
          <ServiceOrderFlag>string</ServiceOrderFlag>
          <NationalAccountRepName>string</NationalAccountRepName>
          <PrepayEnrollmentStatus>
            <Code>string</Code>
            <Description>string</Description>
          </PrepayEnrollmentStatus>
          <AccountSummary>
            <CashOnlyCode>string</CashOnlyCode>
            <CompanyCode>string</CompanyCode>
            <ExcessCreditAmount>string</ExcessCreditAmount>
            <CashOnlyFlag>boolean</CashOnlyFlag>
          </AccountSummary>
          <Bills>
            <BillDate>date</BillDate>
            <BillDueDate>date</BillDueDate>
            <BillTypeCode>string</BillTypeCode>
            <BillGroup>string</BillGroup>
            <DueAmount>string</DueAmount>
            <LastBillDate>date</LastBillDate>
            <NextBillDate>date</NextBillDate>
            <Memo>string</Memo>
            <BillSummary xsi:nil="true" />
            <BillItems xsi:nil="true" />
            <BillItems xsi:nil="true" />
          </Bills>
          <Bills>
            <BillDate>date</BillDate>
            <BillDueDate>date</BillDueDate>
            <BillTypeCode>string</BillTypeCode>
            <BillGroup>string</BillGroup>
            <DueAmount>string</DueAmount>
            <LastBillDate>date</LastBillDate>
            <NextBillDate>date</NextBillDate>
            <Memo>string</Memo>
            <BillSummary xsi:nil="true" />
            <BillItems xsi:nil="true" />
            <BillItems xsi:nil="true" />
          </Bills>
          <OperatingCenter>
            <OpCenterCode>string</OpCenterCode>
            <RegionCode>string</RegionCode>
            <DivisionCode>string</DivisionCode>
            <OperatingCenterRepName>string</OperatingCenterRepName>
          </OperatingCenter>
          <Customer>
            <CustomerNumber>string</CustomerNumber>
            <DBA>string</DBA>
            <CreditScore xsi:nil="true" />
            <RepId>string</RepId>
            <CustomerId>string</CustomerId>
            <ContinuousServiceDate>date</ContinuousServiceDate>
            <BankruptcyData xsi:nil="true" />
            <BankruptcyData xsi:nil="true" />
            <CustomerStatus xsi:nil="true" />
            <PIN>string</PIN>
            <CustomerInfo xsi:nil="true" />
          </Customer>
          <Premise>
            <PremiseNumber>int</PremiseNumber>
            <RouteNumber>int</RouteNumber>
            <Latitude>string</Latitude>
            <Longitude>string</Longitude>
            <Meter xsi:nil="true" />
            <ServicePoints xsi:nil="true" />
            <ServicePoints xsi:nil="true" />
          </Premise>
          <Agreement>
            <TariffScheduleCode>string</TariffScheduleCode>
            <TariffTypeCode>string</TariffTypeCode>
            <RevenueClassCode>string</RevenueClassCode>
          </Agreement>
          <ElectricServiceFlag>boolean</ElectricServiceFlag>
          <NonElectricServiceFlag>boolean</NonElectricServiceFlag>
          <EFTFlag>boolean</EFTFlag>
          <SICCode>string</SICCode>
          <BillingClassCode>
            <Code>string</Code>
            <Description>string</Description>
          </BillingClassCode>
          <Contact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </Contact>
          <Contact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </Contact>
          <Eligibility>
            <PaperlessEligibilityFlag>boolean</PaperlessEligibilityFlag>
            <WebFlag>boolean</WebFlag>
            <PrepayFlag>boolean</PrepayFlag>
          </Eligibility>
          <PaperlessBillingFlag>boolean</PaperlessBillingFlag>
          <PaperlessBillingEmail>string</PaperlessBillingEmail>
        </Accounts>
        <Accounts xmlns="">
          <AccountNumber>string</AccountNumber>
          <OldAccountNumber>string</OldAccountNumber>
          <Status>
            <Code>string</Code>
            <Description>string</Description>
          </Status>
          <AccountStatus>string</AccountStatus>
          <AccountTransferFlag>string</AccountTransferFlag>
          <NAICSCode>string</NAICSCode>
          <Type>
            <Code>string</Code>
            <Description>string</Description>
          </Type>
          <AccountType>string</AccountType>
          <CriticalAccountCode>string</CriticalAccountCode>
          <CriticalAccountReason>string</CriticalAccountReason>
          <EstablishedDate>date</EstablishedDate>
          <TerminatedDate>date</TerminatedDate>
          <PrimaryContact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </PrimaryContact>
          <ServiceAddress>
            <AddressType>string</AddressType>
            <AddressKey>string</AddressKey>
            <AddressLineCode>string</AddressLineCode>
            <PreStreetDirection>string</PreStreetDirection>
            <AddressLine1>string</AddressLine1>
            <AddressLine2>string</AddressLine2>
            <AddressLine3>string</AddressLine3>
            <AddressLine4>string</AddressLine4>
            <AddressCompressed>string</AddressCompressed>
            <StreetType>string</StreetType>
            <PostStreetDirection>string</PostStreetDirection>
            <City>string</City>
            <State>string</State>
            <Zip>string</Zip>
            <CountryCode>string</CountryCode>
            <CountyCode>string</CountyCode>
            <CountyName>string</CountyName>
            <RuralOrUrbanCode>string</RuralOrUrbanCode>
            <AddressStatusCode>string</AddressStatusCode>
            <StartDate>date</StartDate>
            <EndDate>date</EndDate>
            <Notes>string</Notes>
          </ServiceAddress>
          <ServiceOrderFlag>string</ServiceOrderFlag>
          <NationalAccountRepName>string</NationalAccountRepName>
          <PrepayEnrollmentStatus>
            <Code>string</Code>
            <Description>string</Description>
          </PrepayEnrollmentStatus>
          <AccountSummary>
            <CashOnlyCode>string</CashOnlyCode>
            <CompanyCode>string</CompanyCode>
            <ExcessCreditAmount>string</ExcessCreditAmount>
            <CashOnlyFlag>boolean</CashOnlyFlag>
          </AccountSummary>
          <Bills>
            <BillDate>date</BillDate>
            <BillDueDate>date</BillDueDate>
            <BillTypeCode>string</BillTypeCode>
            <BillGroup>string</BillGroup>
            <DueAmount>string</DueAmount>
            <LastBillDate>date</LastBillDate>
            <NextBillDate>date</NextBillDate>
            <Memo>string</Memo>
            <BillSummary xsi:nil="true" />
            <BillItems xsi:nil="true" />
            <BillItems xsi:nil="true" />
          </Bills>
          <Bills>
            <BillDate>date</BillDate>
            <BillDueDate>date</BillDueDate>
            <BillTypeCode>string</BillTypeCode>
            <BillGroup>string</BillGroup>
            <DueAmount>string</DueAmount>
            <LastBillDate>date</LastBillDate>
            <NextBillDate>date</NextBillDate>
            <Memo>string</Memo>
            <BillSummary xsi:nil="true" />
            <BillItems xsi:nil="true" />
            <BillItems xsi:nil="true" />
          </Bills>
          <OperatingCenter>
            <OpCenterCode>string</OpCenterCode>
            <RegionCode>string</RegionCode>
            <DivisionCode>string</DivisionCode>
            <OperatingCenterRepName>string</OperatingCenterRepName>
          </OperatingCenter>
          <Customer>
            <CustomerNumber>string</CustomerNumber>
            <DBA>string</DBA>
            <CreditScore xsi:nil="true" />
            <RepId>string</RepId>
            <CustomerId>string</CustomerId>
            <ContinuousServiceDate>date</ContinuousServiceDate>
            <BankruptcyData xsi:nil="true" />
            <BankruptcyData xsi:nil="true" />
            <CustomerStatus xsi:nil="true" />
            <PIN>string</PIN>
            <CustomerInfo xsi:nil="true" />
          </Customer>
          <Premise>
            <PremiseNumber>int</PremiseNumber>
            <RouteNumber>int</RouteNumber>
            <Latitude>string</Latitude>
            <Longitude>string</Longitude>
            <Meter xsi:nil="true" />
            <ServicePoints xsi:nil="true" />
            <ServicePoints xsi:nil="true" />
          </Premise>
          <Agreement>
            <TariffScheduleCode>string</TariffScheduleCode>
            <TariffTypeCode>string</TariffTypeCode>
            <RevenueClassCode>string</RevenueClassCode>
          </Agreement>
          <ElectricServiceFlag>boolean</ElectricServiceFlag>
          <NonElectricServiceFlag>boolean</NonElectricServiceFlag>
          <EFTFlag>boolean</EFTFlag>
          <SICCode>string</SICCode>
          <BillingClassCode>
            <Code>string</Code>
            <Description>string</Description>
          </BillingClassCode>
          <Contact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </Contact>
          <Contact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </Contact>
          <Eligibility>
            <PaperlessEligibilityFlag>boolean</PaperlessEligibilityFlag>
            <WebFlag>boolean</WebFlag>
            <PrepayFlag>boolean</PrepayFlag>
          </Eligibility>
          <PaperlessBillingFlag>boolean</PaperlessBillingFlag>
          <PaperlessBillingEmail>string</PaperlessBillingEmail>
        </Accounts>
        <LockSequenceNumber xmlns="">
          <HeadLockSeq>long</HeadLockSeq>
          <AccountLockSeq>long</AccountLockSeq>
          <AIMLockSeq>long</AIMLockSeq>
          <CustomerLockSeq>long</CustomerLockSeq>
          <PremiseLockSeq>long</PremiseLockSeq>
          <ServiePointLockSeq>long</ServiePointLockSeq>
          <MeterLockSeq>long</MeterLockSeq>
          <FieldOrderLockSeq>long</FieldOrderLockSeq>
        </LockSequenceNumber>
      </AccountInquiryResult>
    </AccountInquiryResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /webservices/CustomerCareService.asmx HTTP/1.1
Host: ua-custsvc-ihub.southerncompany.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <ScCredentials xmlns="http://ws.southernco.com/CustSvc-iHub">
      <DirectUserNameToken>
        <BinarySecurityToken>
          <ID>string</ID>
        </BinarySecurityToken>
      </DirectUserNameToken>
      <OriginatingUserNameToken>
        <BinarySecurityToken>
          <ID>string</ID>
        </BinarySecurityToken>
      </OriginatingUserNameToken>
      <Created>string</Created>
    </ScCredentials>
  </soap12:Header>
  <soap12:Body>
    <AccountInquiry xmlns="http://ws.southernco.com/CustSvc-iHub">
      <lookupInfo>
        <BaseRequest xmlns="">
          <UserId>string</UserId>
          <MessageDateTime>dateTime</MessageDateTime>
          <MessageId>string</MessageId>
          <NameValue>
            <Name>string</Name>
            <Value>string</Value>
          </NameValue>
          <NameValue>
            <Name>string</Name>
            <Value>string</Value>
          </NameValue>
        </BaseRequest>
        <TransactionCode xmlns="">string</TransactionCode>
        <AccountNumber xmlns="">string</AccountNumber>
        <PhoneNumber xmlns="">string</PhoneNumber>
        <StreetNumber xmlns="">int</StreetNumber>
        <CompanyCode xmlns="">string</CompanyCode>
        <CashierId xmlns="">string</CashierId>
        <FunctionId xmlns="">string</FunctionId>
        <BarCode xmlns="">string</BarCode>
        <PremiseNumber xmlns="">string</PremiseNumber>
        <CustomerNumber xmlns="">string</CustomerNumber>
        <EmailAddress xmlns="">string</EmailAddress>
        <SID xmlns="">string</SID>
      </lookupInfo>
    </AccountInquiry>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <ScCredentials xmlns="http://ws.southernco.com/CustSvc-iHub">
      <DirectUserNameToken>
        <BinarySecurityToken>
          <ID>string</ID>
        </BinarySecurityToken>
      </DirectUserNameToken>
      <OriginatingUserNameToken>
        <BinarySecurityToken>
          <ID>string</ID>
        </BinarySecurityToken>
      </OriginatingUserNameToken>
      <Created>string</Created>
    </ScCredentials>
  </soap12:Header>
  <soap12:Body>
    <AccountInquiryResponse xmlns="http://ws.southernco.com/CustSvc-iHub">
      <AccountInquiryResult>
        <BaseResponse xmlns="">
          <MessageDateTime>dateTime</MessageDateTime>
          <ResponseCode>string</ResponseCode>
          <ResponseDescription>string</ResponseDescription>
          <ErrorData>
            <ErrorCode>string</ErrorCode>
            <ErrorDescription>string</ErrorDescription>
            <NativeErrorDetail>string</NativeErrorDetail>
          </ErrorData>
        </BaseResponse>
        <Memo xmlns="">string</Memo>
        <Accounts xmlns="">
          <AccountNumber>string</AccountNumber>
          <OldAccountNumber>string</OldAccountNumber>
          <Status>
            <Code>string</Code>
            <Description>string</Description>
          </Status>
          <AccountStatus>string</AccountStatus>
          <AccountTransferFlag>string</AccountTransferFlag>
          <NAICSCode>string</NAICSCode>
          <Type>
            <Code>string</Code>
            <Description>string</Description>
          </Type>
          <AccountType>string</AccountType>
          <CriticalAccountCode>string</CriticalAccountCode>
          <CriticalAccountReason>string</CriticalAccountReason>
          <EstablishedDate>date</EstablishedDate>
          <TerminatedDate>date</TerminatedDate>
          <PrimaryContact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </PrimaryContact>
          <ServiceAddress>
            <AddressType>string</AddressType>
            <AddressKey>string</AddressKey>
            <AddressLineCode>string</AddressLineCode>
            <PreStreetDirection>string</PreStreetDirection>
            <AddressLine1>string</AddressLine1>
            <AddressLine2>string</AddressLine2>
            <AddressLine3>string</AddressLine3>
            <AddressLine4>string</AddressLine4>
            <AddressCompressed>string</AddressCompressed>
            <StreetType>string</StreetType>
            <PostStreetDirection>string</PostStreetDirection>
            <City>string</City>
            <State>string</State>
            <Zip>string</Zip>
            <CountryCode>string</CountryCode>
            <CountyCode>string</CountyCode>
            <CountyName>string</CountyName>
            <RuralOrUrbanCode>string</RuralOrUrbanCode>
            <AddressStatusCode>string</AddressStatusCode>
            <StartDate>date</StartDate>
            <EndDate>date</EndDate>
            <Notes>string</Notes>
          </ServiceAddress>
          <ServiceOrderFlag>string</ServiceOrderFlag>
          <NationalAccountRepName>string</NationalAccountRepName>
          <PrepayEnrollmentStatus>
            <Code>string</Code>
            <Description>string</Description>
          </PrepayEnrollmentStatus>
          <AccountSummary>
            <CashOnlyCode>string</CashOnlyCode>
            <CompanyCode>string</CompanyCode>
            <ExcessCreditAmount>string</ExcessCreditAmount>
            <CashOnlyFlag>boolean</CashOnlyFlag>
          </AccountSummary>
          <Bills>
            <BillDate>date</BillDate>
            <BillDueDate>date</BillDueDate>
            <BillTypeCode>string</BillTypeCode>
            <BillGroup>string</BillGroup>
            <DueAmount>string</DueAmount>
            <LastBillDate>date</LastBillDate>
            <NextBillDate>date</NextBillDate>
            <Memo>string</Memo>
            <BillSummary xsi:nil="true" />
            <BillItems xsi:nil="true" />
            <BillItems xsi:nil="true" />
          </Bills>
          <Bills>
            <BillDate>date</BillDate>
            <BillDueDate>date</BillDueDate>
            <BillTypeCode>string</BillTypeCode>
            <BillGroup>string</BillGroup>
            <DueAmount>string</DueAmount>
            <LastBillDate>date</LastBillDate>
            <NextBillDate>date</NextBillDate>
            <Memo>string</Memo>
            <BillSummary xsi:nil="true" />
            <BillItems xsi:nil="true" />
            <BillItems xsi:nil="true" />
          </Bills>
          <OperatingCenter>
            <OpCenterCode>string</OpCenterCode>
            <RegionCode>string</RegionCode>
            <DivisionCode>string</DivisionCode>
            <OperatingCenterRepName>string</OperatingCenterRepName>
          </OperatingCenter>
          <Customer>
            <CustomerNumber>string</CustomerNumber>
            <DBA>string</DBA>
            <CreditScore xsi:nil="true" />
            <RepId>string</RepId>
            <CustomerId>string</CustomerId>
            <ContinuousServiceDate>date</ContinuousServiceDate>
            <BankruptcyData xsi:nil="true" />
            <BankruptcyData xsi:nil="true" />
            <CustomerStatus xsi:nil="true" />
            <PIN>string</PIN>
            <CustomerInfo xsi:nil="true" />
          </Customer>
          <Premise>
            <PremiseNumber>int</PremiseNumber>
            <RouteNumber>int</RouteNumber>
            <Latitude>string</Latitude>
            <Longitude>string</Longitude>
            <Meter xsi:nil="true" />
            <ServicePoints xsi:nil="true" />
            <ServicePoints xsi:nil="true" />
          </Premise>
          <Agreement>
            <TariffScheduleCode>string</TariffScheduleCode>
            <TariffTypeCode>string</TariffTypeCode>
            <RevenueClassCode>string</RevenueClassCode>
          </Agreement>
          <ElectricServiceFlag>boolean</ElectricServiceFlag>
          <NonElectricServiceFlag>boolean</NonElectricServiceFlag>
          <EFTFlag>boolean</EFTFlag>
          <SICCode>string</SICCode>
          <BillingClassCode>
            <Code>string</Code>
            <Description>string</Description>
          </BillingClassCode>
          <Contact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </Contact>
          <Contact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </Contact>
          <Eligibility>
            <PaperlessEligibilityFlag>boolean</PaperlessEligibilityFlag>
            <WebFlag>boolean</WebFlag>
            <PrepayFlag>boolean</PrepayFlag>
          </Eligibility>
          <PaperlessBillingFlag>boolean</PaperlessBillingFlag>
          <PaperlessBillingEmail>string</PaperlessBillingEmail>
        </Accounts>
        <Accounts xmlns="">
          <AccountNumber>string</AccountNumber>
          <OldAccountNumber>string</OldAccountNumber>
          <Status>
            <Code>string</Code>
            <Description>string</Description>
          </Status>
          <AccountStatus>string</AccountStatus>
          <AccountTransferFlag>string</AccountTransferFlag>
          <NAICSCode>string</NAICSCode>
          <Type>
            <Code>string</Code>
            <Description>string</Description>
          </Type>
          <AccountType>string</AccountType>
          <CriticalAccountCode>string</CriticalAccountCode>
          <CriticalAccountReason>string</CriticalAccountReason>
          <EstablishedDate>date</EstablishedDate>
          <TerminatedDate>date</TerminatedDate>
          <PrimaryContact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </PrimaryContact>
          <ServiceAddress>
            <AddressType>string</AddressType>
            <AddressKey>string</AddressKey>
            <AddressLineCode>string</AddressLineCode>
            <PreStreetDirection>string</PreStreetDirection>
            <AddressLine1>string</AddressLine1>
            <AddressLine2>string</AddressLine2>
            <AddressLine3>string</AddressLine3>
            <AddressLine4>string</AddressLine4>
            <AddressCompressed>string</AddressCompressed>
            <StreetType>string</StreetType>
            <PostStreetDirection>string</PostStreetDirection>
            <City>string</City>
            <State>string</State>
            <Zip>string</Zip>
            <CountryCode>string</CountryCode>
            <CountyCode>string</CountyCode>
            <CountyName>string</CountyName>
            <RuralOrUrbanCode>string</RuralOrUrbanCode>
            <AddressStatusCode>string</AddressStatusCode>
            <StartDate>date</StartDate>
            <EndDate>date</EndDate>
            <Notes>string</Notes>
          </ServiceAddress>
          <ServiceOrderFlag>string</ServiceOrderFlag>
          <NationalAccountRepName>string</NationalAccountRepName>
          <PrepayEnrollmentStatus>
            <Code>string</Code>
            <Description>string</Description>
          </PrepayEnrollmentStatus>
          <AccountSummary>
            <CashOnlyCode>string</CashOnlyCode>
            <CompanyCode>string</CompanyCode>
            <ExcessCreditAmount>string</ExcessCreditAmount>
            <CashOnlyFlag>boolean</CashOnlyFlag>
          </AccountSummary>
          <Bills>
            <BillDate>date</BillDate>
            <BillDueDate>date</BillDueDate>
            <BillTypeCode>string</BillTypeCode>
            <BillGroup>string</BillGroup>
            <DueAmount>string</DueAmount>
            <LastBillDate>date</LastBillDate>
            <NextBillDate>date</NextBillDate>
            <Memo>string</Memo>
            <BillSummary xsi:nil="true" />
            <BillItems xsi:nil="true" />
            <BillItems xsi:nil="true" />
          </Bills>
          <Bills>
            <BillDate>date</BillDate>
            <BillDueDate>date</BillDueDate>
            <BillTypeCode>string</BillTypeCode>
            <BillGroup>string</BillGroup>
            <DueAmount>string</DueAmount>
            <LastBillDate>date</LastBillDate>
            <NextBillDate>date</NextBillDate>
            <Memo>string</Memo>
            <BillSummary xsi:nil="true" />
            <BillItems xsi:nil="true" />
            <BillItems xsi:nil="true" />
          </Bills>
          <OperatingCenter>
            <OpCenterCode>string</OpCenterCode>
            <RegionCode>string</RegionCode>
            <DivisionCode>string</DivisionCode>
            <OperatingCenterRepName>string</OperatingCenterRepName>
          </OperatingCenter>
          <Customer>
            <CustomerNumber>string</CustomerNumber>
            <DBA>string</DBA>
            <CreditScore xsi:nil="true" />
            <RepId>string</RepId>
            <CustomerId>string</CustomerId>
            <ContinuousServiceDate>date</ContinuousServiceDate>
            <BankruptcyData xsi:nil="true" />
            <BankruptcyData xsi:nil="true" />
            <CustomerStatus xsi:nil="true" />
            <PIN>string</PIN>
            <CustomerInfo xsi:nil="true" />
          </Customer>
          <Premise>
            <PremiseNumber>int</PremiseNumber>
            <RouteNumber>int</RouteNumber>
            <Latitude>string</Latitude>
            <Longitude>string</Longitude>
            <Meter xsi:nil="true" />
            <ServicePoints xsi:nil="true" />
            <ServicePoints xsi:nil="true" />
          </Premise>
          <Agreement>
            <TariffScheduleCode>string</TariffScheduleCode>
            <TariffTypeCode>string</TariffTypeCode>
            <RevenueClassCode>string</RevenueClassCode>
          </Agreement>
          <ElectricServiceFlag>boolean</ElectricServiceFlag>
          <NonElectricServiceFlag>boolean</NonElectricServiceFlag>
          <EFTFlag>boolean</EFTFlag>
          <SICCode>string</SICCode>
          <BillingClassCode>
            <Code>string</Code>
            <Description>string</Description>
          </BillingClassCode>
          <Contact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </Contact>
          <Contact>
            <ContactType>string</ContactType>
            <Prefix>string</Prefix>
            <FirstName>string</FirstName>
            <MiddleInitial>string</MiddleInitial>
            <LastName>string</LastName>
            <Suffix>string</Suffix>
            <FullName>string</FullName>
            <PrimaryContact xsi:nil="true" />
            <SecondaryContact xsi:nil="true" />
            <Email xsi:nil="true" />
            <CreatedDate>date</CreatedDate>
            <Memo>string</Memo>
            <SSN>string</SSN>
            <CSRId>string</CSRId>
            <CriticalContactFlag>boolean</CriticalContactFlag>
            <StatusCode>string</StatusCode>
            <CriticalExpirationDate>date</CriticalExpirationDate>
            <Address xsi:nil="true" />
            <Address xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <OtherPhone xsi:nil="true" />
            <Fax xsi:nil="true" />
            <Fax xsi:nil="true" />
            <EmployerName>string</EmployerName>
            <DriverLicense xsi:nil="true" />
            <DriverLicense xsi:nil="true" />
          </Contact>
          <Eligibility>
            <PaperlessEligibilityFlag>boolean</PaperlessEligibilityFlag>
            <WebFlag>boolean</WebFlag>
            <PrepayFlag>boolean</PrepayFlag>
          </Eligibility>
          <PaperlessBillingFlag>boolean</PaperlessBillingFlag>
          <PaperlessBillingEmail>string</PaperlessBillingEmail>
        </Accounts>
        <LockSequenceNumber xmlns="">
          <HeadLockSeq>long</HeadLockSeq>
          <AccountLockSeq>long</AccountLockSeq>
          <AIMLockSeq>long</AIMLockSeq>
          <CustomerLockSeq>long</CustomerLockSeq>
          <PremiseLockSeq>long</PremiseLockSeq>
          <ServiePointLockSeq>long</ServiePointLockSeq>
          <MeterLockSeq>long</MeterLockSeq>
          <FieldOrderLockSeq>long</FieldOrderLockSeq>
        </LockSequenceNumber>
      </AccountInquiryResult>
    </AccountInquiryResponse>
  </soap12:Body>
</soap12:Envelope>